Tech Mahindra and Google Unveil amplifAIer: A Game-Changing Generative AI Powered Email Solution

Experience Enhanced: This Solution Empowers Agents and Delivers a Productivity Boost, Elevating Customer Satisfaction

On 29th August 2023, Tech Mahindra, a prominent provider of digital transformation, consulting, and business re-engineering services, joined forces with Google to unveil an innovative offering called Generative AI-Powered Email Boost, which is now part of Tech Mahindra’s AI suite, TechM amplifAI0->∞.

This cutting-edge solution aims to revolutionize the management of email communications in contact centers, elevating the overall customer service experience.

Tech Mahindra’s Email Boost harnesses the power of generative AI to provide a cohesive visualization and automation approach. By embracing a human-in-the-loop philosophy, it ensures the responsible delivery of outcomes, thereby enhancing customer satisfaction.

The Email Boost offers end-to-end solutions for email automation and personalized responses, encompassing tasks such as intent identification, entity extraction from emails, and seamless integration with systems like CRM and Finance applications. The result is a significant boost in agent productivity, reduced turnaround time, consistent and accurate responses, and reduced reliance on human intervention.

Hasit Trivedi, the CTO of Digital Technologies and Global Head of AI at Tech Mahindra, expressed his enthusiasm, stating,

“Generative AI presents an incredible opportunity to enhance both customer experience and agent efficiency. By addressing challenges such as operational costs, turnaround time, and email volume, our Email Boost, backed by generative AI, empowers organizations to deliver quick, accurate, and automated responses. Additionally, it enables scalable personalization and facilitates the creation of visually compelling content. In collaboration with Google, we are proud to deliver the most advanced solution for contact centers’ email requirements.”

The newly launched solution, equipped with generative AI capabilities, adheres to the principle of human-in-the-loop. Users have the ability to review generated responses and make necessary modifications before finalizing and sending them to customers.

Chandra Sankholkar, Director of Google Cloud Partnerships in India, highlighted the value of Google Cloud’s generative AI capabilities for organizations across various industries, particularly in domains where data privacy and security are paramount.

Sankholkar expressed confidence in Tech Mahindra’s services and solutions, stating that they will accelerate the deployment of generative AI capabilities, enabling organizations to drive AI-powered transformations more effectively.

The introduction of the Generative AI-powered email Boost aligns seamlessly with Tech Mahindra’s ongoing commitment to transforming enterprises through advanced offerings and solutions driven by generative AI.

This launch follows the recent introduction of their Enterprise Knowledge Search offering, Evangelize Pair Programming, and Generative AI Studio.

About Tech Mahindra:

Tech Mahindra is a forward-thinking organization that specializes in delivering innovative and customer-centric digital experiences. Their mission is to empower enterprises, associates, and society to embrace a more equal world, embrace future readiness, and create value.

With a global workforce of over 148,000 professionals operating in 90 countries, Tech Mahindra serves more than 1,250 global customers, including Fortune 500 companies. The company’s relentless pursuit of digital transformation is powered by next-generation technologies such as 5G, Metaverse, Blockchain, Quantum Computing, Cybersecurity, and Artificial Intelligence.

Tech Mahindra’s commitment to sustainability has been recognized through the HRH The Prince of Wales’ Terra Carta Seal, making it the only Indian company to receive such an honor.

With its rapid brand growth and strong brand rating, Tech Mahindra is well-positioned as a leading IT brand globally. Through its NXT.NOWTM framework, Tech Mahindra aims to enhance the “Human Centric Experience” across its ecosystem, driving collaborative disruption and leveraging synergies within its diverse portfolio of companies. Tech Mahindra strives to deliver futuristic experiences today, firmly believing that the “Future is Now.”

Tech Mahindra is part of the Mahindra Group, a multinational federation of companies established in 1945. With a workforce of over 260,000 employees, the Mahindra Group is a market leader in farm equipment, utility vehicles, information technology, and financial services in India. The group’s influence extends to renewable energy, agriculture, logistics, hospitality, and real estate.

With a strong commitment to environmental, social, and governance (ESG) practices, the Mahindra Group is dedicated to driving rural prosperity and enhancing urban living, actively contributing to positive change in communities and among stakeholders.

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Deepanker Verma is a well-known technology blogger and gadget reviewer based in India. He has been writing about Tech for over a decade.


Tech Mahindra and Google Unveil amplifAIer: A Game-Changing Generative AI Powered Email Solution

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