Microsoft has temporarily paused the rollout of the new Copilot feature in Windows 11, aiming to enhance the current user experience based on feedback.
The tech giant, which has heavily invested in artificial intelligence in collaboration with OpenAI, integrated AI technologies into its services and products.
Among these, the AI assistant “Copilot,” originally known as the Bing Chatbot, was integrated into the Windows 11/10 OS, Microsoft Edge, and Bing search engine.
Microsoft reported during its recent earnings call that daily active users of Bing have surpassed 140 million, attributed to advancements in AI.
However, Microsoft seems to have faced setbacks. A survey conducted by Windows Central revealed that more than half of the respondents had never used Copilot on Windows 11.
Realizing this, Microsoft decided to halt further development of the Copilot feature.
Microsoft’s recent internal preview release of Windows 11 (Build 26120.461) included a note stating that the company had been testing different Copilot experiences over the past few months in its Canary, Dev, and Beta channels.
These features allowed Copilot to operate like a regular app window and included a taskbar icon that animated in response to copied text or images. However, after consideration,
Microsoft decided to suspend these new features to further refine them based on user feedback.
Copilot will continue to maintain its existing functions in Windows, and development will proceed as Microsoft explores new ideas with developers.
The exact reasons for the pause in Copilot’s development are unclear, but Microsoft has expressed its intention to improve the feature based on user feedback.
This approach aligns with Microsoft’s previous claims that Copilot is underutilized despite being more capable than ChatGPT.
Interestingly, following an EU antitrust directive to separate Teams from the Office 365 suite, Microsoft reassigned some staff from the Teams app to assist in Copilot’s development.
Microsoft’s application of AI in its Windows OS, including the Copilot feature, has received mixed reviews.
For example, Microsoft experimented with a “magic genie” mode that allowed users to summon Copilot with a simple tap on the taskbar, and a gesture-based activation on touch devices.
However, the latter was criticized for obstructing access to the notification center, leading to user dissatisfaction.
Microsoft’s willingness to enhance the existing Copilot features based on user feedback, rather than pushing new features without addressing existing issues, is commendable.
How Microsoft will manage this situation and its impact on Copilot’s user experience remains to be seen.
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