In an industry-first initiative, goibibo has launched an e-Pass assistance service for inter-city cab travel that allows riders to successfully submit an e-pass application while booking the cab on the App for more than 150 routes that require a travel pass during the pandemic. The goibibo app provides riders with the vehicle and driver-partner information – a prerequisite for applying for a travel e-pass within a few hours of the booking, making the entire process seamless and convenient.
While border restrictions have been eased across the country, various states have announced the movement pass as mandatory on select routes that fall under moderate to a high risk level of coronavirus. The new service, currently, allows riders to successfully submit an e-pass application for routes including Delhi-Dehradun, Delhi-Haridwar, Bangalore-Chennai, Chennai-Vellore, Chandigarh- Shimla and Puri- Bhuvneshwar among others.
With a promise to make the cab booking experience hassle-free and time-efficient, the new offering reduces the long waiting period of receiving the cab and driver information from cab operators to maximum two hours. Additionally, it takes away one big worry from the travellers’ mind, that of a rejection of the application in the absence of timely submission of these necessary details at the time of filling the form.
To provide a safe travel environment to riders, goibibo is working closely with reliable cab partners to ensure the highest standards of hygiene and safety are maintained at all times of the cab journey. From frequently cleaning and disinfecting all touchpoints in the cab; to adhere to the government norms regarding seating plan and the number of riders; to training drivers on social distancing, hand hygiene and respiratory etiquette; to ensuring that Aarogya Setu App is installed on the driver-partner and rider’s mobile; to building cab hygiene and safety awareness amongst riders etc., the company is ensuring that the driver-partners and the riders adhere to the #gosafe safety standards throughout their entire trip.
Talking about the consumer advantage that the new service offers, Parikshit Choudhury, Chief Business Officer – Ground Transport of goibibo shares,
“With guidelines for inter-state road travel getting revised frequently depending on the situation of the virus spread in various states, riders are looking for end-to-end assistance that helps make their travel experience seamless, stress-free, comfortable and safe. Our new offering is one such step towards assisting our riders at each phase of their journey during these uncertain times. From offering GoSafe guaranteed cab options; providing guidance on state-wise travel guidelines; blocking the cab and driver-partner with the fleet operator at the time of booking to avoid any last-minute changes; to practising safety standards en route the journey among others. We remain focused on innovating features and services that will help travellers through each step of their journey.”
In the coming weeks, the e-Pass assistance service will be scaled up to more routes to benefit travellers planning and booking essential travel to routes that require a travel pass.
goibibo is India’s leading online travel booking brand providing a range of choice for hotels, flights, trains, bus and cars for travellers. Through its mobile app and website, travellers can search, plan and book a wide range of travel services and products in India as well as overseas. Goibibo’s core value differentiator is its most trusted user experience, be it in terms of quickest search and booking, fastest payments, settlement or refund processes.
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