With an aim to further elevate the customer relationship, LG Electronics, a consumer durable major in India has joined hands with Infobip to enable WhatsApp Business Solution for after-sales service. As a part of this partnership, consumers will be able to use WhatsApp to message LG’s customer care for a two-way dialogue. The service will help LG to connect better with the customers not just in the metro cities, but also across India. Ensuring a real-time update, the service will go live on June 01, 2019.
One stop solution for all queries:
- No waiting in queue-prompt response and instant interaction with LG.
- Ease of sharing images, links and documents.
- Get self-help content related to your products.
- Get status and updates for all your help.
- Know more about new product specifications.
Apart from discussing the queries on WhatsApp, the customers can likewise share Installation requests, register complaints related to products and real scenarios to receive easy solutions. Responses to simple inquiries such as finding a nearby brand shop location or wanting to know the key features of a product can also be provided on this platform.
Commenting on the new development, Mr Ki Wan Kim, Managing Director, LG Electronics India, said,
“Keeping in accordance with changing preferences of our customers, we decided to expand our width for after sales service which can defiantly be a great enabler in reaching out to our customers quickly and effectively. Our main differentiators include need-based innovation, customer-centric approach and robust after sales service. With this association, we are confident to take our relationship with our customers to the next level”
Sharing his views, Mr Youngeun Park, Head of Customer Service, LG Electronics, India said,
“At LG, we aim to deliver value to our customers at every contact point. WhatsApp is a widely used platform across the country and will act as a one-point solution for our consumers. We are sure that this initiative will bring us closer to our customers and help us serve them better.”
On the occasion, Silvio Kutic, CEO of Infobip- the technology partner for this initiative said,
“Infobip is proud to enable WhatsApp Business Solution helping LG Electronics with customer product requests and repair needs for consumer durables. Reaching your customers on the channel they already enjoy is genuinely providing an enhanced customer experience building brand loyalty and trust.”
WhatsApp number for customers – +91 9711709999
So, guys, do you think that this is a good move by LG India? Do let us know in the comments section below! Do you know of other brands who are doing the same? Do mention them below!
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